CareSpace Privacy Policy
Last updated: 22nd September 2025
1. Introduction
CareSpace is a secure, AI-powered administrative platform developed by Wealthspace Ltd for use within the UK health and social care sector. We are committed to protecting the privacy and confidentiality of all personal data entrusted to us.
This Privacy Policy explains how we collect, use, store, and protect your information when you use CareSpace.
2. Who We Are
Data Controller:
Name: WealthSpace Ltd
Address: Kings Court Runway East Bath, Parsonage Lane, Bath, Bath And North East Somerset, England, BA1 1ER
Email: info@care-space.co.uk
We are registered with the UK Information Commissioner’s Office (ICO) as a data controller.
3. What Information We Collect
CareSpace may process the following types of data:
- User account information: name, work email, job title, organisation.
- Usage data: system logs, login times, activity history.
- Uploaded data: documents, reports, meeting recordings, and other administrative records.
- AI interactions: prompts, queries, and AI-generated outputs.
- Support communications: emails, chat messages, or feedback submitted to our support team.
Special category data: As CareSpace is used in the health and social care sector, some data you upload may include personal or sensitive data about service users, residents, or staff. You are the controller of this data — we act as your data processor for this information.
4. How We Use Your Data
We use your data only for the following purposes:
- To provide, operate, and maintain the CareSpace platform
- To enable secure AI functionality and administrative support
- To improve our services and user experience
- To respond to enquiries and provide technical support
- To comply with legal or regulatory obligations
We do not use your data for marketing without your consent and we never sell your data to third parties.
5. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity: to deliver our services to you
- Legal obligations: to comply with data protection and safeguarding laws
- Legitimate interests: to maintain and improve platform security and functionality
- Consent: where you have given us specific permission (e.g. marketing communications)
6. Data Security
We take data security extremely seriously. CareSpace uses:
- Encrypted data transfer (TLS/SSL)
- Encrypted data storage at rest
- Role-based access controls and multi-factor authentication
- Regular security audits and penetration testing
AI features are designed to operate within a secure, isolated environment so that data is never shared or used to train external AI models.
7. Data Sharing
We do not share personal data with third parties except:
- With trusted sub-processors (e.g. hosting and cloud infrastructure providers) under strict data protection agreements
- Where required by law, regulation, or court order
All sub-processors are based in the UK or EEA and comply with UK GDPR.
8. Data Retention
We retain your data only as long as necessary for the purposes set out in this policy, or as required by law. When data is deleted, it is securely and permanently removed from our systems.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Complain to the ICO if you are unhappy with how your data is handled
To exercise any of these rights, contact us at info@care-space.co.uk
10. International Data Transfers
We store and process data within the UK or EEA. If data is transferred outside these regions, we will ensure appropriate safeguards (such as UK-approved Standard Contractual Clauses) are in place.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or via the CareSpace platform.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Data Protection Officer
Name: WealthSpace Ltd
Address: Kings Court Runway East Bath, Parsonage Lane, Bath, Bath And North East Somerset, England, BA1 1ER
Email: info@care-space.co.uk